CaixaBank

BILLING SERVICES

Resolución de dudas

About the Portal

To access the CaixaBank Invoicing Portal, you should register as supplier and receive an authorization notification in the portal.

How to register

To register, follow these simple steps:

  1. Click on the "Register request " link.

  2. Complete the information requested. The fields marked (*) are mandatory.

    VERY IMPORTANT:
    Please enter a minimum of 6 characters for your user code and password. These codes will be necessary to access the CaixaBank invoicing portal.

  3. Once the registration process has been completed, you will receive a confirmation email of your acceptance.

How to access the Portal

If you have already registered:

  1. Introduce access codes in the space reserved and click "enter".

  2. If you wish to modify your user information, select "user options".

  3. If you are the principal user of the company, and you wish to modify data related to it, select "modify company".

I forgot my acess codes

If you have already registered but, have forgotten the access codes:

  1. Click the link "Forgot your password?".

  2. Introduce the email address with which you have registered in the invoicing portal.

  3. An email with your access codes will be sent automatically.

Frequently asked questions:

  • P - I introduce the access codes but the system tells me that they are incorrect.

    R - Check that the codes are being introduced in exactly the same way as when you registered them, (taking into account capital letters, spaces, etc.). To verify that the codes introduced are correct, you can use the link "Forgot your login data ?" and the codes will be resent to you.

  • P - I have requested the registry, but when clicking "Accept" in the sign-up contract the link fails.

    R - Depending on your specific case, try the following:

    1. If you have the Google bar installed:It is possible that the pop-up block is activated. To deactivate it, go to the "options" menu of the Google bar and deselect the "pop-ups block" option.

    2. If you have the Windows XP Service Pack 2 installed, go to Tools -> Internet Options -> Privacy from the Internet Explorer, and check that the emergent elements is disabled. Select the "Security" tab and click on"customized level". Check that the "Enable" box from the file download is marked.

      Also check your security level. If you have a medium-high or higher security level, go to "Sites" and add the page "https://proveedores.caixabank.com" as an allowed site.

Tutorials

For further information, you may download the following manuals:

download pdfTechnical requirements
download pdfHow to register

If you have not been able to resolve your queries, contact us through our supplier service at proveedoreslacaixa@fullstep.com or telephone +34 902.053.218.